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Cancellation – Refund - Return Policy

At Ciyab, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not, we offer the following policies to address your concerns:
 

Return Policy

You may return any item in its original condition within 1 day of receipt for a refund, replacement, or exchange.

Conditions for Return

  1. Domestic Orders (Within India):

    • Returns or replacements will not be accepted if:

      • The product has been opened, used, or altered.

      • Original packaging, including product labels, is missing.

      • The return or replacement is initiated after 1 day from the delivery date.

  2. International Orders (Outside India):

    • Once shipped, orders cannot be returned.

    • Cancellation is possible, but it will incur international shipping and customs duty charges. Please contact our Customer Care Team for assistance.

For any concerns, contact us at +91 99707 21564.
 

Refund Policy

We are committed to ensuring your satisfaction and will issue a full refund under the following conditions:

Eligibility for Full Refund

  • You received a defective product.

  • The item was lost or damaged during transit.

  • The transaction failed, but the amount was debited from your bank account.

Refund Process

  • Refunds will be credited back to the original source of payment.

  • The amount will be refunded within 48 hours of approval.

  • It may take 3-5 business days (excluding weekends and bank holidays) to reflect in your bank account.

How to Request a Refund

Contact us via Email or WhatsApp, providing your transaction or order details along with the reason for the refund request. We value customer feedback and use it to improve our services.

For further queries, call our help desk at +91 99707 21564.
 

Cancellation Policy

  • To cancel your order, contact our Customer Care Team at +91 99707 21564.

  • For international orders, cancellation will incur shipping and customs duty charges.
     

Additional Notes

  • If you receive an incomplete, damaged, or incorrect order, notify Ciyab Customer Support immediately or within 1 day of receipt to ensure prompt resolution.

  • Non-defective, unopened, and unused products may be returned with a 25% restocking fee, provided the return request is made within 2 working days of receipt.
     

We are here to assist you every step of the way! For any questions or concerns, feel free to reach out to us via phone, email, or WhatsApp.
 

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